We know how you’re feeling. It’s the end of summer, your windows are filthy, and because of your extreme fear of heights you’re not about to climb up an unusually high ladder to clean them. Thus, you decide to hire someone to clean your windows for you. Sometimes, its hard to distinguish which company is reliable and reputable so we’ve formulated 6 questions that you need to ask yourself before choosing a window cleaner.
1. Is the company insured?
If a company is not insured, an unfortunate incident (i.e. a technician scratching your window) can cost you serious out-of-pocket money. Aurum Window Cleaning is insured for $20 million to ensure both your safety and ours.
2. Are the workers fully certified under Bosun Chair, SPRAT, and IRATA?
Many people decide to start their own window cleaning company but fail to get the proper licensing or certifications necessary to give you the best clean possible. Aurum technicians are fully licensed and certified under SPRAT, IRATA, and Bosun Chair.
3. How long has the company been around?
An experienced window cleaner knows the ins and outs of the trade. Over the years, they pick up tips and tricks that will help them properly care for your windows depending on your unique home so as to not cause any damages both inside and out. Aurum Window Cleaning has been in business for over 10 years!
4. Do they go the extra mile to make sure their customers are satisfied?
A reputable company typically has a very loyal customer base because they always go the extra mile to make sure each and every one of their customers are fully satisfied with their service. Aurum offers a 48-Hour Satisfaction Guarantee that ensures that if you aren’t completely blown away by our service, we’ll come back and fix it right away!
5. Exactly what do the cleaners do when they clean my windows?
Do they just clean the glass? Or do they clean the frame as well? What products do they use? These are all fair questions to ask. At Aurum , we clean not only the glass surface but also the frames, ledge, and screens to give your windows that spotless shine! We also use Grade A products to ensure the best clean on your home.
6. What do past customers think about this company?
Always check out reviews on the company you’re thinking about hiring. Sites like Yelp, Google Reviews, N49, and HomeStars are popular places where past customers go to talk about their experience with that company. Aurum has 4.0/5.0 stars on Google Reviews!